Centro Tartufi Molise guarantees the right to withdraw from the purchase contract, referring to D.LG. 22/05/1999, n. 185 "Implementation of Directive 97/7 / EC on the protection of consumers in respect of distance contracts" and subsequent amendments.

The customer can exercise the right of withdrawal no later than 14 working days of receipt of goods. This right must be exercised by sending a written notice by registered mail with return receipt to Centro Tartufi Molise, Contrada San Giovanni dei Gelsi, 148-86100 Campobasso, Italy.
The communication can be sent, within the same period, by extremely e-mail addressed to or fax to n. +39 0874 62659, provided it is confirmed by registered letter with acknowledgment of receipt within forty-eight (48) hours.

The goods must be returned intact to the operator, in undisturbed conditions and complete the original packaging, at the expense of the customer no later than 15 days from the communication of withdrawal. Centro Tartufi Molise will charge back the sums paid (including expenses for first shipment in case of withdrawal from the order total) within a maximum of 30 days from the date on which Centro Tartufi Molise has come to aware of the right of withdrawal the customer and not before receipt of the ship to return and checked the condition of the goods subject to withdrawal. The costs and risks of returning products shall be borne by the buyer. Please note that the legislation provides that the right of withdrawal be exercised only by individuals (consumers) acting for purposes that are unrelated to his business.

The Return, then, can NOT be exercised by legal persons and natural persons acting for purposes related to a business. Excluded from the right of withdrawal also purchases made by retailers or by those who in any way purchase for resale to third parties. The right of withdrawal does not apply to the supply of goods made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly. It also states that, in cases of options trading (the so-called promotions), in which the purchase of an asset is combined with another product which is sold at a nominal price or even a present, the right of withdrawal will be legitimately exercised with the return of both goods to be purchased, given the constraint dell'accessorietà good sales over the first.

For any report, complaint or request for support you can contact directly address quoting the order number assigned to the completion of the order and listed in the order confirmation sent via e-mail.

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